You can go to the Google PlayStore or App Store and search for United We Care.

You can register on our platform with a few simple steps. Open www.unitedwecare.in and click on Get Started on the top right corner or open the App and click on Register. Now click on For Client and you will be able to sign up by filling in your details or you can sign up with Google/ Apple. Once you accept the T&C, you can set up your profile and explore the Webiste/ App.

OTP or One time password is a 4 digit dynamic code received on your registered email I'd while registration or log in. It is a password that is valid for only one login session or registration.

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To book your first  appointment, you can login to your account, select your professional category and click on Book. Then Identify your concerns to find the best professionals for you and click on Book to complete your booking. Also, you have to confirm your mobile number post booking your appointment.

To book your subsequent appointments with the same professional, go to the My Services tab, click on your previous appointment, then click on Book Now to schedule your appointment.

You will get an invoice on your email once your session ends. You will have to pay in advance only.

You will get a confirmation email and message on your registered email address and mobile number respectively. You will also get a notification on the App for the same and you will be able to view your upcoming appointments in the My Services tab. Also, you have to confirm your mobile number post booking your appointment.

To get access to your appointment, log-in to your account at the time of your session and follow the steps below :

1. If you have booked an Audio Session, you will get an incoming call on your mobile phone. Answer the call to get connected with your professional and start your session.
2. If you have booked a Video Session, log in to your account at the time of your appointment → Go to My Services tab → Click on the specific appointment —> Click on Video Call → Click on Connect to enter the video call → Allow the permissions that pop up → wait for your professional to join the video call. Please note, the Video icon option be activated only at the time of your appointment.

To reschedule/ cancel your appointment, log in to your account, go to My Services tab and click on the appointment that you want to reschedule/ cancel. Now click on Reschedule/ Cancellation to complete the action. Please note, cancelling or rescheduling of appointments can only be done minimum 24 hours prior to the time of the appointment.

No, your personal number is not shared with any professional. The session calls take place only through the App/ Website.

To view the Terms and Conditions, go the Home tab and click on the three dots on the top right corner (if you are accessing the App) or scroll down to the bottom (if you are accessing the Website) and then click on Terms & Conditions.

If a call gets disconnected, you can log on to your account, go to the My Services tab, click on the specific appointment, click on video call/ voice call. However, this option will be available to you only during the time slot booked by you. 

The sessions are 100% confidential and 1-1 with the professionals.

You haven’t received a reply because the professional is offline and has not seen your message. The professional will get back to you within 24 hours. Please have patience and be rest assured that you will get a response.

A refund is initiated incase you cancel your appointment 24 hours prior to the time of your appointment. The amount will be refunded to you after deducting applicable charges and taxes, if any.

To view all your past sessions, go to the More tab (if you are accessing the App) or go to the Dashboard (if you are accessing the Website) and then click on My Activity List. Here you will be able to see the list of your past appointments, along with the name of the professional, date, time and mode of your session. You can also see the details of all your past appointments in the Appointments tab.